A few months ago I noticed my JLC Reverso Grande Date was randomly stopping. I sent it in to JLC service center in Texas. After about six weeks and $1000, they returned my serviced watch. After having it for about a week, I noticed it was running 15 seconds fast per day. I contacted JLC and they said they would email me a FedEx shipping label to return it for assessment and regulation. It took two weeks and me calling every other day to finally get the FedEx label emailed to me. After it being gone for a week, I received an email saying that my watch was running fine. I did not know if they meant it was running fine upon its arrival, or if they regulated it and it was now running fine. I called customer service and they said that the watch was operating to specs upon its arrival. I challenged this, as I knew +15 seconds per day was no where close to specs. Regardless, customer service said that there was nothing needed for my watch. Frustrated, but with no other option available to me, I requested that they send it back to me. However, after two days, I never received a tracking number, so called again. I was told that it would be sent that day and I should receive a tracking number the next day, at the latest. After two more days, and still no tracking number, I called again and asked to speak with the customer service manager. I explained my situation and she looked up my service report and said that the head watchmaker found an issue during quality control. This was news to me, but obviously not surprising. I just wish that was mentioned in my multiple previous calls. Image may be NSFW.
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Finally, after regulation and testing, my watch was returned. I received it today, and although it is early, it is running much better than before. Regardless, my experience with JLC in Texas was very frustrating and not what I expected from such a reputable brand.
To wrap this up, here is a wrist shot of my recently re-serviced JLC Reverso Grande.
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Collection:
Omega Speedmaster Professional
Omega Aqua Terra 8500
Jaeger LeCoutre Reverso Grande Date
Weiss Field Watch (cal 1001)
Zenith Elite Ultra Thin (cal 650)
Clik here to view.
Finally, after regulation and testing, my watch was returned. I received it today, and although it is early, it is running much better than before. Regardless, my experience with JLC in Texas was very frustrating and not what I expected from such a reputable brand. To wrap this up, here is a wrist shot of my recently re-serviced JLC Reverso Grande.
Sent from my iPhone using Tapatalk
Collection:
Omega Speedmaster Professional
Omega Aqua Terra 8500
Jaeger LeCoutre Reverso Grande Date
Weiss Field Watch (cal 1001)
Zenith Elite Ultra Thin (cal 650)
