Hi all,
Long time reader, but firsttime poster. The recent woes I've hadwith my JLC Reverso Duo, purchased new from an JLC AD and just 2 months outfrom its Warranty period, has prompted me to register and share my experienceafter reading the active thread of whether Reversos are suitable for dailywear. While not meant to turn peopleaway from the brand, I hope this data point serves as a food for thought forthose contemplating a Reverso purchase for the purpose of daily wear. Apologies in advance for the longexposition.
In my 2+ years of ownership, myReverso Duo has been magnetized almost on a monthly basis starting from mysecond month of ownership. I work inconsulting and travel a fair amount. While I was never able to pinpoint the exact behavioral patterns thatcaused the magnetization, it did correlate with work trips where I spent 3+hours of working on my laptop (rotating between Lenovo Thinkpad and later an HPElitebook) on transcontinental flights. Perhaps it's the extended duration of very close proximity between theReverso and the computer's magnetic components on those flights that causedit. While on-site at client locationsand while working at home, my wrist usually never comes in contact with thelaptop since I typically connect to a docking station. Not a scientific observation by any means,but over time, it became to be a very reliable observation where after extended(3+ hours) periods of typing on my laptop while wearing the Reverso, I'd findthe watch running 5-10 minutes over the next day.
In my years of wearing variousOmega and Titoni models as my daily watches, I've never had a watch magnetizedmore than once. Yet, with this Reverso,I eventually grew habituated in the act of demagnetizing my watch every fewweeks. I figured, like owning a delicateAlfa Romeo or Maserati, it was worth the frequent 'maintenance' so I waswilling cope with this as part of the ownership experience because when it'sworking properly, it's truly a marvelous machine to own and enjoy.
Since demagnetizing was alwaysefficacious each time, restoring the watch from running 5-10 minutes faster perday back to +2-3 seconds a day, I never thought to take the watch in forexamination during my first 2 years of ownership. However, in month 26 of ownership rightafter the warranty period expired, the Reverso Duo suddenly began running 3.5HOURS fast per day. I ran it though thedemagnetizer with no effect.
Already frustrated by thedefective watch, I was appalled by the service at the Beverly Hills JLCboutique when I attempted to drop off my watch for servicing.
The first time I attempted todrop it off, nobody in the boutique was even preset except for the securityguard. No JLC representative emerged insight while I waited 5 minutes. Theboutique was visibly unkempt with house cups of consumed cuppucino and a plateof half-eaten cupcakes just lying neglected on a display case, while a familyof tourists were discussing the purchase of several 20k+ USD pricedwatches. After waiting another 2-3minutes, I asked the security guard if they could please summon someone becauseI was in a hurry. The manager, Nicola,finally walked out and upon making our introductions and attempting to relay mywatch to his care to send to Dallas for servicing, Nicola's response was anunbelievable: "please come back later, as we are busy assisting a client andwe only 1 desk available. If couldplease come back in 45 minutes, we'll fill out the paperwork to send it forservicing"
I floored by the lack ofempathy and zero attempt by the boutique manager to communicate condolencetoward how disappointing it is for a consumer to experience the dismay ofhaving a 10k+ watch run 3 HOURS fast 2 months past its warranty. I told Nicola that it was unacceptable thatI'd have to come back in 45 minutes just for the purpose of dropping of a watchfor servicing, given his nonsensical rationale of "there is only one deskat the boutique, and it is currently occupied by another client". Nicola finally budged and retreated to theback to take a photocopy of the watch, and returned with a form for me to fillout while informing me it will be a minimum of 2 months before I can have thewatch back. At that point, I was sodisgusted that I walked out.
I'm fortunate to live down thestreet in walking distance of the Rodeo Dr boutique, because if I had to make along drive to experience what I experienced, it would have been the laststraw. A few days later, I returned tothe Beverly Hills boutique to try this again. Once again, only the security guard was present. This time, there were no clients in thestore. Just completely deserted whereonly the security guard was present. Thesecurity guard mentioned that a brand rep would be out shortly. After 3 minutes of waiting, nobody came out. My patience was already on short fuse fromthe last experience, and I walked out in disgust again.
Since the Beverly Hillsboutique couldn't even perform the rudimentary function of taking in a watchfor servicing, I briefly considered dropping it off at a boutique or AD on mynext work trip out of state. But theepitome hit me: I won't have any joy in owning this watch even if it does comeback from the AD working in pristine condition. How soon will it be before it gets magnetized again? Not the mention that any day, it can juststart gaining 3+ hours a day? And ifcourse: as much as I revered the brand for its engineering prowess, thecustomer service was so offputting that my enjoyment of not just this watch,but any future JLC's is now sullied by my experience at the Beverly Hillsboutique.
I'll post an update if I reversemy decision to part with the watch. Butat this point, I'm very much looking forward to just divesting myself of thisat a 70% depreciation just to trade it in for another watch.
Long time reader, but firsttime poster. The recent woes I've hadwith my JLC Reverso Duo, purchased new from an JLC AD and just 2 months outfrom its Warranty period, has prompted me to register and share my experienceafter reading the active thread of whether Reversos are suitable for dailywear. While not meant to turn peopleaway from the brand, I hope this data point serves as a food for thought forthose contemplating a Reverso purchase for the purpose of daily wear. Apologies in advance for the longexposition.
In my 2+ years of ownership, myReverso Duo has been magnetized almost on a monthly basis starting from mysecond month of ownership. I work inconsulting and travel a fair amount. While I was never able to pinpoint the exact behavioral patterns thatcaused the magnetization, it did correlate with work trips where I spent 3+hours of working on my laptop (rotating between Lenovo Thinkpad and later an HPElitebook) on transcontinental flights. Perhaps it's the extended duration of very close proximity between theReverso and the computer's magnetic components on those flights that causedit. While on-site at client locationsand while working at home, my wrist usually never comes in contact with thelaptop since I typically connect to a docking station. Not a scientific observation by any means,but over time, it became to be a very reliable observation where after extended(3+ hours) periods of typing on my laptop while wearing the Reverso, I'd findthe watch running 5-10 minutes over the next day.
In my years of wearing variousOmega and Titoni models as my daily watches, I've never had a watch magnetizedmore than once. Yet, with this Reverso,I eventually grew habituated in the act of demagnetizing my watch every fewweeks. I figured, like owning a delicateAlfa Romeo or Maserati, it was worth the frequent 'maintenance' so I waswilling cope with this as part of the ownership experience because when it'sworking properly, it's truly a marvelous machine to own and enjoy.
Since demagnetizing was alwaysefficacious each time, restoring the watch from running 5-10 minutes faster perday back to +2-3 seconds a day, I never thought to take the watch in forexamination during my first 2 years of ownership. However, in month 26 of ownership rightafter the warranty period expired, the Reverso Duo suddenly began running 3.5HOURS fast per day. I ran it though thedemagnetizer with no effect.
Already frustrated by thedefective watch, I was appalled by the service at the Beverly Hills JLCboutique when I attempted to drop off my watch for servicing.
The first time I attempted todrop it off, nobody in the boutique was even preset except for the securityguard. No JLC representative emerged insight while I waited 5 minutes. Theboutique was visibly unkempt with house cups of consumed cuppucino and a plateof half-eaten cupcakes just lying neglected on a display case, while a familyof tourists were discussing the purchase of several 20k+ USD pricedwatches. After waiting another 2-3minutes, I asked the security guard if they could please summon someone becauseI was in a hurry. The manager, Nicola,finally walked out and upon making our introductions and attempting to relay mywatch to his care to send to Dallas for servicing, Nicola's response was anunbelievable: "please come back later, as we are busy assisting a client andwe only 1 desk available. If couldplease come back in 45 minutes, we'll fill out the paperwork to send it forservicing"
I floored by the lack ofempathy and zero attempt by the boutique manager to communicate condolencetoward how disappointing it is for a consumer to experience the dismay ofhaving a 10k+ watch run 3 HOURS fast 2 months past its warranty. I told Nicola that it was unacceptable thatI'd have to come back in 45 minutes just for the purpose of dropping of a watchfor servicing, given his nonsensical rationale of "there is only one deskat the boutique, and it is currently occupied by another client". Nicola finally budged and retreated to theback to take a photocopy of the watch, and returned with a form for me to fillout while informing me it will be a minimum of 2 months before I can have thewatch back. At that point, I was sodisgusted that I walked out.
I'm fortunate to live down thestreet in walking distance of the Rodeo Dr boutique, because if I had to make along drive to experience what I experienced, it would have been the laststraw. A few days later, I returned tothe Beverly Hills boutique to try this again. Once again, only the security guard was present. This time, there were no clients in thestore. Just completely deserted whereonly the security guard was present. Thesecurity guard mentioned that a brand rep would be out shortly. After 3 minutes of waiting, nobody came out. My patience was already on short fuse fromthe last experience, and I walked out in disgust again.
Since the Beverly Hillsboutique couldn't even perform the rudimentary function of taking in a watchfor servicing, I briefly considered dropping it off at a boutique or AD on mynext work trip out of state. But theepitome hit me: I won't have any joy in owning this watch even if it does comeback from the AD working in pristine condition. How soon will it be before it gets magnetized again? Not the mention that any day, it can juststart gaining 3+ hours a day? And ifcourse: as much as I revered the brand for its engineering prowess, thecustomer service was so offputting that my enjoyment of not just this watch,but any future JLC's is now sullied by my experience at the Beverly Hillsboutique.
I'll post an update if I reversemy decision to part with the watch. Butat this point, I'm very much looking forward to just divesting myself of thisat a 70% depreciation just to trade it in for another watch.